01
Connect your channels
Messenger, Zalo OA, Telegram. Connect once, done.
Facebook MessengerConnected
Zalo OAConnected
TelegramConnected
AI reads every messageand shows you where you're losing money
Vieroc CRM reads your Messenger, Zalo and Telegram conversations, builds your contact list for you, and shows you exactly which step customers drop off at. You never type a row.
Setup
Connect a channel and the data is already there
No spreadsheet upload step. Contacts, conversations and follow-up segments are all built from your real messages.
02
Pull in 30 days of history
Past conversations are there on day one.
Time range30 days
Synced1,284 conversations
03
Contacts build themselves
A customer writes, a profile exists. Nothing keyed in.
NT
Nguyễn Thành
Active
Phone
0904 123 ***
Channel
Zalo OA
Stage
Consulting started
Last activity
12 minutes ago
04
9 segments that need follow-up
Each one comes with the action to take.
Asked price, no reply482
Send a quote with an offerConsulted, not closed156
Send reviews or a timed offerLong inactive1,284
Send a re-engagement messageFacebook and Zalo pull in the last 30 days of messages. Telegram starts from the moment you connect.
Swipe to see more
Illustrative dataWhere the business stands, on one screen
Every number here is built from the conversations on your own channels. Below is the six-step funnel, from comment to order. The step that loses the most customers is flagged as the bottleneck.
Where customers drop off
Overall conversion: 8.1%
65%57%26%15%8%
Comments4,820
Conversations3,140
Bot messaged first2,755
Customer replied1,245
Consulting started742
Orders / Bookings389
Conversation analytics
AI reads every message. It doesn't just count them
Every line a customer writes is read and recorded: what is holding them back. A sales report tells you how many customers walked away. Vieroc tells you why.
"The other shop sells it at 1.2M — why is yours higher? Let me think about it."
Why customers aren't closing
- Comparing competitors37%
- Price too high22%
- Needs to think about it18%
- Doesn't trust us yet11%
- Shipping concern7%
- Timing isn't right5%
AI Insight
The warnings come to you
Every night the AI reviews your numbers. Anything odd, it tells you.
You're replying slower
2:14Reply rate fell from 68% to 57%
Buyers stall at the advice step
3:40From 42% down to 18% this week
Comments up, orders flat
5:02Comments doubled, revenue down 6%
8The bot is getting it wrong more
5:58Handoffs to a person have doubled
Every morning
Open your laptop already knowing what to handle first
Morning brief6:00
Revenue up 18% this week
- Returning customers
- 41%
- Unclaimed tasks
- 3
Pricing
The CRM is free. You pay when you want the AI
Channel connections, contacts and follow-up segments are on the free plan. Analytics and AI are the paid part.
Base
0đ
Enough to stop running your customers out of a spreadsheet.
- Connect Messenger, Zalo OA, Telegram
- 30 days of message history pulled in on connect
- Contacts built from conversations
- 360° customer profiles
- 9 follow-up segments, each with the action to take
AI Pro
Popular599,000đ/month
Unlocks analytics and the AI that reads messages.
- Everything in Base
- Revenue, new leads and order conversion overview
- Six-step conversion funnel with bottleneck detection
- Message-level intent & objection analysis
- AI Insights with hypothesis and suggested action
- Nightly AI briefing
- CSV export
AI Pro is the Analytics add-on: it needs an active Vieroc plan plus the add-on. Pro tiers and above already bundle analytics — no add-on needed.
FAQ
Frequently asked questions
Does Vieroc CRM read my messages?
Yes. That is how it builds your contacts and works out where customers are getting stuck. The AI reads them to label and aggregate into figures for your workspace only.
Is my data safe?
Your data sits in your own workspace and only people you invite can see it. You can disconnect a channel at any time.
Does it work with Zalo OA?
Yes. Facebook Messenger, Zalo OA and Telegram are supported today. For Facebook and Zalo, connecting pulls in the last 30 days of messages; Telegram only receives new messages from the moment you connect.
Do I have to import anything?
No. There is no upload step. A customer writes, a profile exists, and it keeps updating as new conversations come in.
What if I already use Vieroc Chat?
Then it plugs straight in — the data from your running bot flows into the CRM, so you get the full six-step funnel and intent & objection analysis. If you only connect channels without running the bot, the CRM still builds contacts, conversations and follow-up segments; the middle funnel steps and intent & objection analysis need the bot running on that channel.
VieroCRMStop running your customers out of a spreadsheet, at no cost
A customer messages you and the profile is already there. The base plan is free, with no time limit.